Last updated: 29 September 2026
This Payment Policy explains how you can pay for your order and how your payment is kept secure. It forms part of our Terms & Conditions.
Accepted payment methods
All payments are processed securely by Stripe. We accept:
- Visa (credit and debit)
- Mastercard (credit and debit)
- American Express
- Apple Pay and Google Pay, where available on your device and browser
We do not accept cash, cheques, bank transfers or payment on delivery.
Prices and currency
All prices on our website are in pounds sterling (GBP). The price shown for each product is the final price. No VAT is added, because we are not VAT registered, so our invoices and receipts do not show VAT. Delivery is a flat £20 per order to UK mainland addresses and is shown in your basket and at checkout before you pay. The total you see at checkout is the total you pay.
If your card was issued outside the UK, your bank may apply its own currency conversion or foreign transaction fees. These are set by your bank, not by us.
When you are charged
Your payment is taken when you place your order. You will receive an order confirmation email, and a separate email when your order is dispatched. If we cannot fulfil your order, we will refund you in full to the original payment method.
Payment security
- Our website is protected by SSL encryption (https), so information you send us is encrypted.
- Card payments are processed by Stripe, which is certified to PCI DSS Level 1, the highest level of certification in the payments industry.
- We never see or store your full card details. Card information goes directly to Stripe and is not stored on our website.
- Your bank may ask you to confirm the payment using Strong Customer Authentication (for example, 3D Secure through your banking app). This helps protect you from fraud.
Failed or declined payments
If your payment is declined, your order will not be placed. Please check your card details and billing address, or try another card or payment method. If the problem continues, contact your bank or email us at support@eravelle.uk.
Fraud prevention
To protect our customers, orders may be checked by Stripe’s fraud prevention tools. Occasionally we may contact you to verify an order before dispatch. If we cannot verify an order, we will cancel it and refund you in full.
Refunds
Refunds are always made to your original payment method, within 7 business days of us receiving and inspecting your return. See our Refund & Returns Policy for full details.
Contact us
Eravelle
299 W Derby Rd
Liverpool L6 5EG
United Kingdom
Email: support@eravelle.uk
Phone: +44 7860076765
Support hours: Monday–Friday, 9:00am–5:00pm (UK time), excluding bank holidays
Eravelle is a trading name of Jean-Claude Bouchet, sole trader.